Thanks for purchasing our products at The Hadham Rolling Pin!
We hope you enjoy eating them as much as we enjoy making them!
However, sometimes mistakes are made
We take pride in our deserts and cakes, however on the odd occasion we may have an unsatisfied customer. If you are unhappy with your order or purchase, please notify us immediately (within 24 hours of collection or delivery) of your concern and return your dessert to us. All of our produce is wrapped and boxed safely when leaving the kitchen however if your items arrive damaged and contaminated in any way, we will be happy to discuss sending a free replacement or honour credit for the amount returned for use on a future purchase.
Order Cancellation Policy:
We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellations by phone or email 30 hours before the delivery/collection time stated on your order form. We reserve the right to charge a 50% cancellation fee if insufficient time is given. This is due to cover cost incurred in the priority and preparation of the order.
Orders booked to collect which are not collected will NOT be refunded. Items requiring delivery that cannot be delivered due to customer’s wrong information or availability (as confirmed on your order form), will be taken back to The Hadham Rolling Pin and stored until further notice from the customer.
Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cheesecake, loaf or baked item that is not picked up or redelivered with 48 hours and you will NOT be refunded due to the above rules.
The Hadham Rolling Pin reserves the right to post photographs/images/reviews of any of our produce on our website and other social media sites – with the exception of images showing the faces of customers without their prior written permission.
Payment methods accepted are
If anything is unclear or you have more questions feel free to contact us!
The Hadham Rolling Pin